Bitdefender Review

Bitdefender like pretty much all antivirus companies offer a support section on their website, which makes perfect sense, people don’t pick up the phone directories anymore, it’s quicker to google the company or plug in a web address directly in your browser. So when landing on the support page you’d expect the layout to obviously point you in the correct direction, Bitdefender does do this but only initially. You’ll be greeted with a Home user and Business user support choice — after selecting the appropriate section a lightbox will automatically appear, almost forcing you to do a manual search for any already covered issues, but we find that most people don’t want this, they either want live chat, a phone number or email address straight away. Even when closing down the lightbox the ‘Directly contact our support team’ section is still fairly unclear. On the other hand, after looking around the support section there is some seriously good content, so if you’re not looking to spend time waiting for an email reply or connecting to a customer advisor on live chat we feel confident you could find a lot of answers here instead.